Privacy and data

Privacy Policy

Lilabali uses customer information to run the marketplace, process orders, improve shopping experiences, and keep accounts and transactions secure.

Effective June 27, 2025 Marketplace privacy notice

Overview

This Privacy Policy explains how Lilabali collects, uses, stores, and shares information when you visit our website, browse products, place orders, contact us, or use marketplace services connected to Lilabali.com.

By using Lilabali, you agree to the practices described here. We may update this policy as our services change, and the latest version will be available on this page.

Information We Collect

  • Account and contact details such as name, email address, phone number, delivery address, and login information.
  • Order details including products, quantities, delivery preferences, payment status, and support history.
  • Device and usage data such as IP address, browser type, pages visited, search terms, and approximate location signals.
  • Messages, enquiries, reviews, or other information you submit through forms or customer support channels.

How We Use Information

We use information to operate the marketplace, process and deliver orders, manage carts and accounts, confirm payments, provide customer support, prevent fraud, improve product discovery, and communicate important service updates.

We may also use aggregated or anonymized information to understand marketplace performance, improve features, and plan new services.

How Information Is Shared

We share information only when needed to provide services, comply with law, protect users, or operate our business. This may include sellers, delivery partners, payment providers, technology providers, fraud prevention services, and legal or regulatory authorities where required.

We do not sell personal information as a standalone product.

Security And Retention

We use administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security, but we work to keep protections appropriate for the type of information handled.

We keep information for as long as needed for marketplace operations, legal obligations, dispute resolution, fraud prevention, and record keeping.

Your Choices

  • You can update account, delivery, and contact information where account tools are available.
  • You can contact us to request help with access, correction, or deletion where applicable.
  • You can adjust browser settings for cookies, although some shopping and cart features may require them.

Contact Us

For privacy questions, account-data requests, or concerns about how information is handled, contact Lilabali through the support or account channels available on the website.

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