Understand your responsibilities when using Lilabali, placing an order, managing your account, or selling on our marketplace.
By accessing Lilabali.com, browsing products, creating an account, placing an order, or using any marketplace feature, you agree to follow these Terms & Conditions and any related policies shown on the website.
If you do not agree with these terms, please do not use the website or services.
Product details, prices, availability, delivery estimates, and seller information are shown to help you make purchase decisions. We work to keep marketplace information accurate, but availability, price, and delivery details may change before an order is confirmed.
After placing an order, you may receive updates about confirmation, processing, delivery, cancellation, or other order events through the website or contact information you provide.
Available payment and delivery options are shown during checkout. You agree to pay the order total, including applicable product prices, delivery charges, and any other charges displayed before confirmation.
Check your delivery address, contact details, selected payment method, and order total before submitting your order. Delivery estimates depend on the product, destination, and fulfilment arrangements communicated for your order.
If you need to cancel an order or report a damaged, defective, incorrect, or incomplete item, contact support with your order number and details of the issue. Cancellation and return options depend on the order status and the conditions shown for the product.
Follow the return instructions provided before sending an item back. Approved refunds follow the applicable payment arrangements, and processing may depend on return inspection and your payment provider.
Sellers are responsible for accurate listings, current prices and stock information, products they are entitled to sell, and fulfilment of accepted orders. Sellers must cooperate with customer enquiries and return or refund requests under the applicable marketplace policies.
Seller accounts are also subject to the Seller Agreement and any commercial terms communicated during onboarding or through the seller account.
Lilabali branding, page design, software, text, images, and marketplace materials are protected by applicable rights. You may use the website for normal shopping and account activity, but you may not copy, scrape, resell, or misuse marketplace content without permission.
If you submit reviews, messages, or other content, you are responsible for ensuring that your content is lawful, accurate, and does not violate the rights of others.
The Privacy Policy explains how information is handled when you browse, register, place orders, or contact support. The Cookie Policy describes cookies and related technologies used on the website.
Provide only information needed for your account, orders, and support requests. Never share account passwords, payment PINs, or one-time verification codes in reviews or messages.
Use the support channels available on the website or through your account for questions about an order or these terms. Keep your order number, a clear description of the issue, and any relevant photos or transaction references ready.
You can review your account information and purchases from your account page.
Lilabali may update these Terms & Conditions as its services or marketplace operations change. Review this page and any notices provided about updates. The date above identifies when this page was last updated.
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