Something wrong with your order? Find out how to request a return, prepare your item, and follow the progress of an approved refund.
You can request a review if your item arrives damaged, defective, incorrect, or incomplete, or if a paid order is cancelled before dispatch.
Eligibility depends on the product, order status, and return terms shown when you purchased. Change-of-mind returns are available only where stated.
Open your account and select the relevant order.
Contact support with your order number, reason, and photos if the item is damaged or incorrect.
Our team will review your request and share any return instructions. Confirm the return address or collection arrangements before sending anything back.
Approved refunds are normally sent to the original payment method. For cash-on-delivery orders, support will confirm an available refund method.
Never share your PIN, password, or one-time verification code to receive a refund.
Refund processing begins after approval and, where required, return inspection. We will share the expected timeframe when your request is approved.
Your bank or payment provider may need additional time to credit the amount. Contact support with your order number if a refund is delayed.
Support will confirm whether delivery and return charges are refundable before your return is arranged.
For orders with multiple items, the refund applies to approved items and reflects any discounts used.
Keep your order number, a short description of the issue, and any relevant photos ready when contacting support. You can review your purchases from your account.
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